FMI One Year Limited Warranty
FMI products are manufactured to a high level of mechanical precision from materials that are resistant to attack by many corrosive chemicals. These products, however, may be self-destructive when used with non-compatible fluids, or when located in physically hostile environments, or when operated under non-specification voltage or pressure conditions.
FMI warrants products to be free from defects in material and workmanship, for a period of one year from the date of purchase. FMI, at its discretion, will repair or replace a purchased pump or any component of the pump found to be defective during the warranty period.
This warranty is void if any non-conformity has resulted from any of the following: disassembly, negligent use, or misuse of the product, use contrary to the operating instructions, or repair or alteration by any entity other than FMI.
Each pump has been assembled and tested in accordance with internal and customer specifications (when applicable) prior to shipment from the factory. The qualifying performance of each pump is recorded by serial number in a permanent record of the company. The pumps shall be free of liens, are new and unused, and perform in accordance with the published or agreed written specifications.
In the event of a defective product claim, FMI requires a Safety-Security Assurance (SSA) form be completed and submitted before authorizing a product return. Once accepted, FMI will issue a unique Return Merchandise Authorization (RMA) number for the claim with written instructions for return. All products may be returned to FMI, freight prepaid, for repair or replacement at FMI's discretion. If, upon examination, it is determined that disassembly, non-compatible fluids, destructive environment of operation or a combination of these factors is responsible for improper performance of the product, all labor and materials costs involved shall be at the expense of the customer. All such returns shall be redelivered FOB Origin/Ex Works, Syosset, NY. Warranty returns may not be used to offset amounts owing for past or future deliveries.
This warranty is valid for the original purchaser from the date of initial purchase and is not transferable. No person or entity is authorized to change the terms of this warranty.
Fluid Metering is committed to compliance to all applicable regulatory standards and requirements that affect our products. To that end, we strive to maintain a REACH and RoHS compliant Bill of Process and Bill of Material for all of our product lines and use certified food grade and USP Class VI biocompatible material for critical components that are in the fluid path of our pumps.
To further our quality goal, FMI has certified its operations under ISO 9001:2015 certification criteria.
For your specific regulatory needs, please contact us.